Pinpoint Wire wants all our customers to be 100% satisfied with your purchase. In most cases we will provide a full refund for returns especially in the event of defective material. In some cases there may be a 15% restocking fee, if material is returned due to customer issues. You can return a product for up to 30 days from the date you purchased it.

For full refund, any product you return must be in the same condition you received it and in the original packaging. Refunds are issued within 10 days of receiving the returned material. Refunds can be issued as a credit on your account or reversal of credit card charge. In the event of exchanges, product may be subject to availability. To initiate a return, please send us an email to Include any pictures or information that can help us in processing the return. You can also contact us at 844-315-1080.